Terms of Service

1. Definitions

• "Customer" or "you" means the individual or entity that registers for and uses the Service.
• "Customer Data" means the domains, brand names, competitor information, and any other data you submit to the Service for analysis.
• "Output Data" means the visibility scores, reports, recommendations, and other results generated by the Service based on Customer Data.
• "Subscription" means the paid plan you select that determines the scope of your access to the Service.
• "AI Platforms" means third-party AI systems that the Service queries on your behalf, including but not limited to ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews.

2. Account Registration and Security

1. You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use the Service.
2. You must provide accurate, complete, and current information when creating an account. You agree to update this information promptly if it changes.
3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. You must notify us immediately at hello@tryrenown.com if you become aware of any unauthorized access to or use of your account.
5. We reserve the right to suspend or disable accounts that we reasonably believe are being used in violation of these Terms.

3. Service Description

Renown provides AI visibility analytics — we measure and analyze how your brand appears in responses generated by AI Platforms. The Service queries AI models, analyzes their responses for brand mentions, sentiment, and competitive positioning, and provides visibility metrics and actionable recommendations.

AI Platform dependency. The Service depends on the availability and behavior of third-party AI Platforms. We do not control these platforms and cannot guarantee that they will remain available, maintain consistent behavior, or continue to allow queries. Changes to AI Platforms may affect the scope, accuracy, or availability of the Service.

No guarantee of accuracy. AI visibility data reflects the state of AI Platform responses at the time of analysis. AI responses are non-deterministic — the same query may produce different results at different times. While we strive for accuracy, we do not warrant that Output Data is complete, current, or error-free.

Service modifications. We may modify, update, or discontinue features of the Service at any time. For material changes that reduce the functionality of your current Subscription, we will provide at least 30 days' prior notice.

4. Subscriptions, Fees, and Payment

4.1 Plans and Pricing

Current Subscription plans and pricing are described on our pricing page. We may change prices at any time, but changes will not affect your current billing period. We will notify you at least 30 days before any price increase takes effect for your Subscription.

4.2 Billing

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Annual subscriptions are billed as a single payment at the start of the billing year. All fees are quoted in US Dollars (USD) unless otherwise stated.

4.3 Taxes

All prices are exclusive of applicable taxes. Depending on your location, value-added tax (VAT), goods and services tax (GST), sales tax, or other applicable taxes may be added to your invoice. You are responsible for paying all taxes associated with your use of the Service. If you are a business customer in the EU and provide a valid VAT identification number, the reverse charge mechanism may apply.

4.4 Payment Processing

Payments are processed by Stripe, Inc. and Stripe Payments Europe, Limited. By providing your payment information, you authorize Stripe to charge your payment method for the applicable fees. Renown does not store your full credit card number. Your payment information is subject to Stripe's Terms of Service and Privacy Policy.

4.5 Failed Payments

If a payment fails, we will attempt to process it again and notify you by email. If payment is not successfully processed within 14 days, we may suspend your access to the Service until the outstanding balance is settled.

5. Free Trial and Demo

We may offer a free demo or trial that provides a limited analysis of your brand's AI visibility. Free trials are subject to the terms and limitations described at the time of sign-up. We reserve the right to modify or discontinue free trials at any time. Upon expiration of a free trial, continued use of the Service requires an active paid Subscription.

6. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your Subscription within 14 days of purchase without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

Exception for immediate access. By subscribing and requesting immediate access to the Service, you expressly consent to the performance of the Service beginning immediately. You acknowledge that you thereby lose your right of withdrawal once the Service has been fully performed. If you withdraw before the Service has been fully performed, you may be charged a proportionate amount for the Service already provided.

To exercise your right of withdrawal, you must inform us by a clear statement sent to hello@tryrenown.com. You may use the following model withdrawal form, but it is not obligatory:

We will reimburse all payments received from you no later than 14 days from the day on which we receive your withdrawal notice, using the same means of payment you used for the initial transaction.

7. Cancellation and Refunds

1. You may cancel your Subscription at any time through your account dashboard or by contacting us at hello@tryrenown.com.
2. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until then.
3. Monthly subscriptions: no refund is provided for the remainder of the current billing month.
4. Annual subscriptions: if you cancel within the first 30 days, we will provide a pro-rata refund for the unused portion. After 30 days, no refund is provided, but you retain access until the end of the annual term.
5. We may offer refunds on a case-by-case basis at our sole discretion. Contact hello@tryrenown.com for billing inquiries.

EU consumers: Nothing in this section limits your statutory rights under applicable consumer protection laws, including the right of withdrawal described in Section 6.

8. Intellectual Property

8.1 Renown's IP

Renown retains all rights, title, and interest in and to the Service, including all software, algorithms, user interface designs, documentation, and branding. These Terms do not grant you any ownership interest in the Service, only a limited right to use it in accordance with these Terms.

8.2 Your Data

You retain all rights to the Customer Data you submit to the Service. You grant Renown a limited, non-exclusive, worldwide license to use, process, and store Customer Data solely to operate and provide the Service to you.

8.3 Output Data

You may use Output Data generated by the Service for your own business purposes. We may use aggregated, anonymized Output Data (from which you and your brand cannot be identified) for benchmarking, product improvement, and research purposes.

8.4 Restrictions

You may not:

• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
• Copy, modify, distribute, sell, or lease any part of the Service;
• Use the Service to build a competing product or service;
• Remove or alter any proprietary notices or labels on the Service.

9. Customer Data and Privacy

We process personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

If Renown processes personal data on your behalf as a data processor (within the meaning of GDPR Article 28), a Data Processing Agreement ("DPA") may be required. Enterprise and Agency customers may request a DPA by contacting us at hello@tryrenown.com.

Upon termination of your account, we will delete your Customer Data within 30 days, except where retention is required by applicable law (see Section 12). You may export your data from the dashboard before cancellation.

10. Acceptable Use

You agree not to:

• Use the Service for any purpose that is unlawful or prohibited by these Terms;
• Attempt to circumvent any security measures, access controls, or usage limits of the Service;
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure;
• Use automated tools (bots, scrapers, crawlers) to access the Service except through our published APIs;
• Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Use the Service in a manner that violates the terms of service of any AI Platform;
• Transmit any viruses, malware, or other harmful code through the Service;
• Use the Service to harass, defame, or infringe upon the rights of others.

We reserve the right to suspend or terminate your account immediately if we reasonably determine that you have violated this Acceptable Use Policy.

11. Third-Party Services

The Service relies on third-party AI Platforms, infrastructure providers, and other services. We are not responsible for the availability, accuracy, or content of these third-party services. Your use of AI Platform outputs through the Service is also subject to those platforms' respective terms and policies.

Links to third-party websites or services on our website are provided for convenience only and do not constitute an endorsement by Renown.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the foregoing, Renown does not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free;
• Output Data will be accurate, complete, or reliable;
• AI Platform behavior will remain consistent or that the Service will be compatible with future AI Platform changes;
• The Service will meet your specific business requirements or expectations.

EU consumers: If you are a consumer in the European Union, this disclaimer does not affect your mandatory statutory rights under applicable consumer protection laws, including the Finnish Consumer Protection Act (kuluttajansuojalaki 38/1978).

13. Limitation of Liability

1. Exclusion of certain damages. To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or business interruption, arising out of or in connection with these Terms or the use of the Service.
2. Liability cap. Renown's total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to Renown during the 12 months immediately preceding the event giving rise to the claim.
3. Mandatory exceptions. Nothing in these Terms limits either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be lawfully excluded or limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Renown and its officers, directors, employees, and agents from and against any third-party claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of the Acceptable Use Policy; or (c) your misuse of the Service.

EU consumers: This indemnification obligation does not apply to you if you are a consumer in the European Union, to the extent it would conflict with your mandatory consumer rights.

15. Term and Termination

15.1 Term

These Terms are effective from the date you first access or use the Service and remain in effect until terminated.

15.2 Termination by You

You may terminate your account at any time by cancelling your Subscription through the dashboard or by contacting us at hello@tryrenown.com.

15.3 Termination by Renown

We may terminate or suspend your account immediately upon written notice if: (a) you materially breach these Terms and fail to cure within 14 days of notice; (b) you violate the Acceptable Use Policy; (c) your account has been inactive for more than 12 months; or (d) we are required to do so by law.

15.4 Discontinuation of Service

If we discontinue the Service entirely, we will provide at least 90 days' prior notice and a pro-rata refund for any prepaid, unused portion of your Subscription.

15.5 Effects of Termination

Upon termination: (a) your right to access the Service ceases immediately; (b) we will delete your Customer Data within 30 days, except where retention is required by law (e.g., Finnish accounting law requires retention of billing records for 6 years); (c) you may export your data before termination takes effect.

15.6 Survival

Sections 8 (Intellectual Property), 12 (Disclaimer of Warranties), 13 (Limitation of Liability), 14 (Indemnification), 16 (Governing Law), and 17 (Dispute Resolution) shall survive any termination or expiration of these Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of laws principles.

EU consumers: If you are a consumer habitually resident in the EU, you also enjoy the protection of the mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on those mandatory provisions.

17. Dispute Resolution

Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the District Court of Helsinki (Helsingin käräjäoikeus), Finland.

EU consumers: If you are a consumer in the EU, you may also bring proceedings in the courts of your country of residence, in accordance with Regulation (EU) No 1215/2012. You may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

18. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations under these Terms caused by events beyond the party's reasonable control, including but not limited to: natural disasters, acts of government, war, terrorism, pandemic, internet or telecommunications failures, power outages, or changes to the availability, terms, or functionality of third-party AI Platforms.

19. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you at least 30 days in advance by email to the address associated with your account or through a prominent notice on the Service. Non-material changes (such as typographical corrections) may take effect immediately.

Continued use of the Service after the effective date of updated Terms constitutes acceptance of those changes. If you do not agree with the updated Terms, you may cancel your Subscription before the changes take effect.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and Renown regarding the Service and supersede all prior agreements and understandings.

20.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

20.3 Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20.4 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets upon notice to you.

20.5 Language

These Terms are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail, except where prohibited by applicable law.

21. Contact

If you have questions about these Terms, please contact us: